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Online and Social Media Corrections: When, Why and How

About This Course

No matter how much trust you've built with your audience, you can demolish it in seconds when you publish incorrect information. What’s the best way for you to offer corrections in a multi-platform, digital world? How should you correct a tweet or online article?

You will get essential guidance for offering corrections. We will discuss examples and best practices drawn from leading publishers and journalists, that can be applied to any news organization, regardless of size or subject matter.

What Will I Learn?

  • The fundamentals of effective corrections, and why they’re a powerful way to build trust and credibility
  • How to determine when you need to add a correction
  • How to develop a multi-platform corrections policy and workflow for your newsroom
  • What to consider when offering corrections on different platforms (web, social, mobile)
  • Strategies and best practices for spreading corrections on social media

Who Should Take this Course:

Writers, editors, producers and anyone in a newsroom who publishes corrections.

Course Instructor

Craig Silverman

Craig Silverman

Craig Silverman (@craigsilverman) is the founding editor of BuzzFeed Canada and a leading expert on media errors, accuracy and verification. He previously was a fellow with the Tow Center for Digital Journalism at Columbia University, and founded, a real-time rumor tracker.

He previously served as director of content for Spundge and helped launch OpenFile, an online local news startup that delivered community-driven reporting in six Canadian cities. Craig is also the former managing editor of PBS MediaShift and has been a columnist for The Globe And Mail, Toronto Star and Columbia Journalism Review. He is the author of two award-winning non-fiction books, Regret The Error: How Media Mistakes Pollute the Press and Imperil Free Speech and Mafiaboy: A Portrait of the Hacker as a Young Man.

Frequently Asked Questions

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See our list of supported browsers for the most up-to-date information.