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A Guide to Difficult Conversations

About This Course

This webinar is designed to take the fear out of difficult conversations. Most managers put them off, partly out of a distaste for confrontation, and partly because they lack a plan for success.

But putting those conversations off almost never leads to a resolution; in fact, things usually get worse. You’ll complete this webinar with tools for approaching tough conversations strategically, and carrying them out with confidence.

What Will I Learn?

  • How to prepare for a tough talk
  • How to determine an achievable goal
  • How to marry your approach to the seriousness of the issue
  • How to anticipate and deal with emotion and aggressive responses
  • How to collaborate with your boss and HR to guarantee a consistent message
  • How to deal with your own ‘hot buttons’

Who Should Take This Course?

Any manager whose job requires working with a staff and its job performance.

Course Instructor

Butch Ward

Butch Ward

Butch Ward is senior faculty and former managing director at The Poynter Institute, where he teaches leadership, editing, reporting and writing. During his 27-year career as a journalist at The Philadelphia Inquirer and Baltimore News-American, Butch held a variety of newsroom positions, including managing editor at both newspapers.

Frequently Asked Questions

What web browser should I use?

The Open edX platform works best with current versions of Chrome, Firefox or Safari, or with Internet Explorer version 9 and above.

See our list of supported browsers for the most up-to-date information.